Question 1

Do you only help retirees?

Accepted Answer

I help anyone who feels stuck with technology. You are welcome here.

Question 2

Is it safe to call a tech-support number I found online?

Accepted Answer

Be careful. Scammers create fake support numbers. If someone pressures you, asks for gift cards, or demands remote access, stop and get a second opinion.

Question 3

Should I let someone remote into my computer?

Accepted Answer

Only if you know and trust them. In the wrong hands, remote access can expose your personal data.

Question 4

What if I already talked to a suspicious tech-support person?

Accepted Answer

It happens to smart people every day. Turn off the device or disconnect from the internet, then reach out for help.

Question 5

Can you help me understand what happened, not just fix it?

Accepted Answer

Yes. I explain it in plain English so you feel confident next time.

Question 6

Do I have to bring my computer, printer, or device somewhere?

Accepted Answer

No. I come to you. Problems are easier to solve where your devices actually live.